Privacy Policy

This Privacy Policy describes how Keviz Design and Consultancy LLP ("Draftitecture", "we", "us", or "our") collects, uses, and protects your information when you use our website at draftitecture.com and our mobile and web application at app.draftitecture.com (collectively, the "Service"). By using the Service, you agree to the collection and use of information as described in this policy.

1. Information We Collect

We collect the following categories of information:

• Account Information: When you register, we collect your name, email address, and password (stored in hashed form).
• Project Data: Files, drawings, annotations, and other content you upload or create within the Service.
• Usage Data: Pages visited, features used, actions taken, timestamps, and session duration.
• Device & Technical Information: IP address, browser type, operating system, device identifiers, and referring URLs.
• Communications: Messages you send us via chat support or email.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Authenticate users and manage accounts
• Store and retrieve your project files and data
• Respond to support requests and communications
• Analyze usage trends to improve the Service
• Send transactional emails (e.g., account verification, password reset)
• Comply with legal obligations

We do not use your data for advertising or sell it to third parties.

3. Third-Party Services

We use the following third-party services, each with their own privacy practices:

• Supabase: Our backend database and authentication provider. User account data and project files are stored on Supabase infrastructure. See supabase.com/privacy.
• Google Analytics: We use Google Analytics to understand how users interact with our website. Google Analytics collects usage data via cookies. See policies.google.com/privacy.
• Crisp Chat: We use Crisp for in-app customer support chat. Messages you send through the chat widget are stored by Crisp. See crisp.chat/en/privacy.

4. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:

• With service providers listed above who help us operate the Service, under confidentiality obligations
• When required by law, regulation, or valid legal process
• To protect the rights, safety, or property of Draftitecture or its users
• In connection with a merger, acquisition, or sale of assets (with prior notice to you)

5. Data Retention

We retain your personal data and project files for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required by law to retain it longer.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data and account
• Portability: Request an export of your data in a machine-readable format
• Objection: Object to certain types of data processing

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

7. Children's Privacy

The Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13 without parental consent, we will take steps to delete that information promptly. If you believe a child under 13 has provided us with personal data, please contact us at [email protected].

8. Security

We implement industry-standard security measures to protect your data, including encrypted data transmission (HTTPS/TLS), hashed password storage, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use a strong, unique password for your account.

9. Cookies

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and collect analytics data. You can control cookie settings through your browser. Disabling cookies may affect certain features of the Service.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page and notify you via email or an in-app notice. Your continued use of the Service after changes become effective constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: